Customer services
Stuck on something, or just want a human to check it for you? Send us a message and the right details — we will get back to you.
We reply to every message within one working day.
Send us a message
Tell us which job or account your question is about so we can pick it up without asking for more.
Opening hours
- Monday – Friday
- 8:00am – 6:00pm
- Saturday
- Closed
- Sunday
- Closed
Report a problem
If a trade is not who they say they are, or a job looks wrong on the board, tell us and we will act on it.
Sign in to reportCommon questions
Does it cost anything to post a job?
No. Posting a job and receiving quotes is free for homeowners. Trades pay a flat monthly membership to unlock contact details.
Who can see my address and phone number?
Never on the open board. Your full name, phone, email and site address are only released to a member trade when they unlock your job from their dashboard.
How do I delete a job I have already posted?
Open your dashboard, find the job under 'Your posted jobs' and choose 'Delete job'. Confirm the prompt and the job, its details and any unlocks are removed straight away.
How do I cancel Trade Pro?
From your dashboard choose 'Manage membership', then 'Cancel membership'. Cancellation takes effect immediately, so unlocked lead details stop showing at that point.
I paid, but my dashboard still says membership inactive.
Confirmations usually land within a minute. If it has been longer than that, send us the email address you paid with and we will track the payment down for you.
A trade contacted me and I would rather they did not.
Tell us which job and which trade. We can close the job, remove the member from the platform and stop further contact on your behalf.
How do I reset my password?
On the sign-in page choose 'Forgot password?' and we will email you a reset link. The link opens a page where you set a new password and are signed straight in.